Return & Refund

 

Return Policy:

Customer Satisfaction Guaranteed. We accept return within 30 days of receiving them if the products are in original unworn merchandise condition and unaltered packaging. The customer must pay for the return shipping. After we receive and check your package, the refund request will be processed and an email will be sent to you as soon as possible. Afterwards, the refund will be initiated and back to your original payment method. Exchange is not available currently. However, you can use this return process and re-order a new one instead.

How to Return Your Package:

Step 1: If you are not satisfied with our products, please contact our customer service team first by sending us a message to service@happypopsox.com or contact us through Facebook or Instagram. (A picture of the problem and a short description are preferred along with your message.)

Step 2: If you'd like to request a refund, our customer service team will guide you to begin the return process. We will approve the refund back to your payment method after we receive and check the product.

Step 3: Pack it up. Place your item(s) (in unworn condition with the tag) and invoice in the original shipping bag (or box) and make sure it has been perfectly sealed.

Step 4: Contact shipping agencies to get the shipping label or visit their local store. Affix the shipping label on your package (Please make sure there are no other shipping labels or scan-able barcodes). Make sure you are able to track the package by recording down the tracking number on your label.

The shipping process normally takes 5 to 10 business days. Please allow us to have another 3 to 5 business days for checking the package and preparing the refund. An email will be sent you back with the details.

We strongly suggest you contact big shipping agencies like FedEx, UPS, DHL, UPS to keep your package safe. Please be aware that we do not take the responsibility of any lost or damage during the return shipping.

If you still have any question or concerns about our return policy, please feel free to contact us.

Email Address: service@happypopsox.com

 

 

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